FAQ
Answers to common questions
Can't find what you're looking for? Reach out — a real human will reply.
We charge a transparent per-provider monthly fee with three tiers: Starter, Professional and Enterprise. There are no setup fees on the Starter or Professional plans.
Yes — we are HIPAA, SOC 2 Type II and ISO 27001 certified. A BAA is included with every plan.
Independent clinics are typically live in 2–4 weeks. Larger groups and hospitals run 6–10 week implementations with a dedicated onboarding lead.
Yes. We have proven migration paths for major EMRs, including patient demographics, problem lists, medications, allergies, and historical encounters.
Yes — EPCS is included on Professional and Enterprise plans with full DEA-compliant two-factor authentication.
Quest, LabCorp, Surescripts, major HIEs, Stripe, QuickBooks, and a SMART on FHIR app gallery. Custom integrations are available via our public API.
All PHI is stored in HIPAA-eligible US data centers with encrypted regional failover. International customers can choose region-specific hosting.
Yes — patients have a native iOS and Android app, plus a responsive web portal.
We offer guided demos and sandbox tenants pre-loaded with sample data so you can try the product before signing.
Email and chat support are included on all plans. Professional and Enterprise plans include 24/7 phone support and a dedicated success manager.
Ready to see EMRSystems in action?
Book a 30-minute personalized demo. No commitment, no credit card.